Return and Refund Policy

Last updated: July 19, 2026

At Montclair & Vale, we want you to be pleased with your purchase. Eligible merchandise may be returned within 30 days from the date of delivery, subject to the terms below.

Starting a Return

To request a return, sign in to your Montclair & Vale customer account using the email address associated with your order. Select the eligible order and item, choose a return reason, and submit your request.

All returns require prior authorization. Merchandise sent back without an approved return request may be refused and may not qualify for a refund.

After an eligible return request is approved, return instructions and, when available, a prepaid printable shipping label will be provided electronically. Customers are responsible for downloading and printing the label and securely attaching it to the return package.

Our return address is a business processing location and is not a retail storefront. In-person returns or drop-offs are not accepted.

Return Window

Return requests must be submitted within 30 days after delivery of the item.

Items received after the return window or shipped without prior authorization may be declined or returned to the sender.

Condition of Returned Merchandise

To qualify for a refund, merchandise must be:

Unworn, unused, unwashed, and unaltered
Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
Returned with all original tags attached
Returned with original packaging, accessories, protective materials, and documentation when applicable
Packaged securely to prevent damage during return shipping

Montclair & Vale reserves the right to deny a refund or reduce the refund amount when merchandise is returned in a condition that prevents resale.

Return Shipping Fee

A $9.95 return shipping fee is charged once per approved return when a Montclair & Vale prepaid return label is used. This amount will be deducted from the refund.

The return shipping fee will be waived when Montclair & Vale confirms that an item was damaged, defective, or incorrect when delivered.

Original shipping charges, expedited shipping charges, duties, taxes, and other delivery-related fees are non-refundable except where required by law or when the return resulted from an error by Montclair & Vale.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, submit a return request or contact us as soon as possible. Include clear photographs of:

The affected item
The packaging
The shipping label
Any visible damage or defect

After review, we may provide a replacement, exchange, store credit, or refund. Approved claims for damaged, defective, or incorrect merchandise will not be charged the $9.95 return shipping fee.

Damage caused by normal wear, misuse, improper care, alteration, or failure to follow care instructions is not considered a manufacturing defect.

Items That Cannot Be Returned

The following items are not eligible for return unless they arrived damaged, defective, or incorrect:

Items clearly marked Final Sale
Gift cards
Personalized, monogrammed, customized, or made-to-order items
Opened, used, tested, or unsealed beauty, cosmetic, fragrance, skincare, haircare, or personal-care products
Pierced jewelry and earrings
Intimate apparel, shapewear, hosiery, and similar hygiene-sensitive products
Swimwear returned without its original hygiene liner and tags intact
Items altered after delivery
Items missing original tags, packaging, accessories, or protective materials
Items showing signs of wear, washing, damage, stains, odors, or misuse

Discounted merchandise is returnable unless the product page or order clearly identifies the item as Final Sale.

Additional product-specific restrictions may appear on the applicable product page.

Exchanges

Exchange availability depends on inventory.

When a direct exchange is unavailable, the customer may be asked to return the original item and place a new order for the preferred size, color, or style. Prices, promotions, and inventory cannot be guaranteed while a return is in transit.

Refund Processing

Refunds are issued only after the returned merchandise is received and inspected.

Please allow approximately 5 to 10 business days after delivery to our return facility for inspection and processing. During high-volume periods, processing may take longer.

Approved refunds are issued to the original payment method, less any applicable:

$9.95 return shipping fee
Non-refundable original shipping charges
Other non-refundable fees disclosed at checkout
Authorized deductions for merchandise returned in an unacceptable condition

After Montclair & Vale issues a refund, your bank or payment provider may require additional time to post it to your account. We do not control financial-institution processing times.

Refused and Undeliverable Packages

Packages refused by the customer or returned because of an incomplete, incorrect, or undeliverable address may be treated as returns.

Original shipping charges and any carrier return fees may be deducted from the refund. Orders are not automatically reshipped.

Return Shipping Responsibility

Customers must use the approved return method and follow all provided instructions.

Montclair & Vale is not responsible for packages returned:

Without authorization
To an unauthorized address
Without tracking
With an altered or incorrect shipping label
In packaging that does not adequately protect the merchandise

Keep the return tracking number and shipping receipt until the return is complete.

Order Cancellations

Cancellation requests may be submitted before an order ships. However, orders may enter processing shortly after placement, so cancellation is not guaranteed.

An order cannot be canceled after it has shipped. Once delivered, eligible merchandise may be returned under this policy.

Promotions and Price Adjustments

Promotional discounts cannot be applied retroactively unless otherwise stated.

Price adjustments are not guaranteed. Final Sale merchandise is not eligible for price adjustments, returns, or exchanges except where required by law.

Abuse of the Return Policy

Montclair & Vale reserves the right to limit or refuse returns, exchanges, credits, or future purchases in cases involving suspected fraud, excessive returns, wardrobing, policy abuse, altered merchandise, or other improper activity.

Your Legal Rights

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.

Contact Us

For help with a return, use the return-request feature in your Montclair & Vale customer account or visit our Contact page.

Please do not send merchandise to any address unless you have received an approved return request and return instructions.