Shipping policy
Thank you for shopping with Montclair & Vale. This Shipping Policy explains our order-processing times, shipping rates, delivery estimates, tracking procedures, and international shipping terms.
Order Processing
Most orders are processed within 2–4 business days. Business days are Monday through Friday and exclude weekends and recognized holidays.
Processing time begins after an order has been successfully placed and payment has been authorized. Processing time is separate from the estimated shipping or transit time.
During holidays, promotional events, product launches, severe weather, or periods of unusually high order volume, processing may take longer.
United States Shipping
Montclair & Vale offers the following standard shipping rates for eligible orders delivered within the United States:
- Orders below $100: $7.95 standard shipping
- Orders of $100 or more: Free standard shipping
The free-shipping minimum is based on the merchandise subtotal after discounts and before taxes, duties, gift cards, and other charges.
Estimated standard delivery within the United States is generally 5–12 business days after processing. Delivery estimates are not guaranteed and may vary according to the destination, product availability, fulfillment location, supplier, and carrier.
International Shipping
Montclair & Vale offers international shipping to eligible countries and regions. Available destinations and shipping charges are displayed during checkout.
International shipping rates are calculated at checkout based on factors such as the destination, package size, weight, fulfillment location, carrier, and available delivery service.
Estimated international delivery is generally 7–21 business days after processing. Customs clearance, local carrier procedures, security inspections, holidays, weather, and other circumstances may extend delivery times.
International delivery is available only where legally permitted and operationally supported. Montclair & Vale may restrict, suspend, or refuse shipping to a destination because of sanctions, trade restrictions, armed conflict, carrier limitations, customs restrictions, safety concerns, supplier restrictions, or other legal or logistical circumstances.
If we cannot ship an order legally or safely, we may cancel the affected order and issue a refund to the original payment method.
Customs Duties, Import Taxes, and Fees
International orders may be subject to customs duties, import taxes, value-added taxes, brokerage fees, handling fees, or other government and carrier charges.
Unless checkout specifically states that these charges have been prepaid, the recipient is responsible for paying all duties, taxes, brokerage fees, and customs charges imposed by the destination country or carrier.
Montclair & Vale does not control these charges and cannot predict their amount. Customers should contact their local customs authority for information before placing an international order.
Refusing a shipment or failing to pay required customs charges does not automatically qualify the order for a full refund. Any refund will be evaluated after the merchandise is returned, and applicable shipping, customs, return, or carrier charges may be deducted where permitted.
Multiple Packages
Items in the same order may be fulfilled from different locations. As a result, an order may arrive in multiple packages, on different dates, and with separate tracking numbers.
Receiving one package does not necessarily mean that the entire order has been delivered.
Shipment Tracking
When tracking information becomes available, it will generally be sent to the email address associated with the order. Tracking information may take 24–72 hours to update after the shipment notification is issued.
Some international or economy shipping services may provide limited tracking after a package leaves its country of origin.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, suite, unit, building, postal code, and other required delivery information.
To request an address correction, contact orders@montclairandvale.com as soon as possible. Address changes and order cancellations are not guaranteed after processing or fulfillment has begun.
Montclair & Vale is not responsible for delays, failed deliveries, or additional charges caused by an incomplete or incorrect address supplied by the customer.
Carrier Delays
Delivery dates are estimates and are not guarantees. Montclair & Vale is not responsible for delays caused by carriers, customs authorities, weather, natural disasters, labor interruptions, transportation disruptions, security inspections, incorrect addresses, or other circumstances outside our reasonable control.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located, customers should:
- Verify the shipping address on the order
- Check all entrances, mailrooms, parcel lockers, and secure delivery areas
- Ask household members, neighbors, building staff, or property management
- Allow up to 48 hours because some carriers mark packages delivered shortly before completing delivery
- Contact the carrier directly for delivery details
If the package remains missing, contact support@montclairandvale.com with the order number and tracking information. We will assist with reasonable next steps, but a replacement or refund is not guaranteed for a shipment confirmed as delivered by the carrier.
Lost or Damaged Shipments
For a package that appears lost in transit or arrives damaged, contact support@montclairandvale.com promptly.
Include your full name, order number, tracking number, a description of the issue, and photographs of damaged merchandise and packaging when applicable.
Claims may be subject to carrier investigation, documentation requirements, and filing deadlines. Do not discard damaged packaging until the matter has been reviewed.
Restricted Shipping Destinations
We do not guarantee shipping to every country, territory, military address, diplomatic address, post-office box, freight-forwarding service, or remote location. Availability is determined at checkout and may vary by product, supplier, fulfillment provider, and carrier.
Shipping Promotions
Montclair & Vale may occasionally offer free or discounted shipping promotions. Promotional terms, minimum order amounts, eligible destinations, exclusions, and expiration dates will be stated with the applicable offer.
Shipping promotions cannot be applied retroactively and may not be combined with other offers unless specifically stated.
Customer Assistance
For questions about an existing order, shipping address, or tracking status, contact:
Order Assistance: orders@montclairandvale.com
General Support: support@montclairandvale.com
When contacting us, include your full name, order number, and the email address used to place the order.
Last updated: July 26, 2026